Brain Freeze Tasty Treats
At Brain Freeze Tasty Treats, every event is prepared with fresh ingredients, staffing, and equipment reserved specifically for your date. Because we purchase supplies and schedule our team in advance, the following policies ensure fairness to both our guests and our staff.
A 50% non-refundable deposit is required to secure your booking.
This deposit guarantees your event date and covers initial planning, staffing, and preparation costs.
Your event is not confirmed until the deposit is received.
The remaining balance is due on the day of the event before service begins.
Service will not begin until final payment is received.
All bookings must be made at least 48 hours prior to the event date.
This allows time for staffing, product preparation, and inventory planning.
Events requested within 48 hours are subject to availability and may incur a rush fee.
Deposit is retained.
No additional balance due.
Event may be rescheduled based on availability.
Deposit is retained.
50% of the remaining balance is due.
This covers product purchasing and staff scheduling.
Full remaining balance is due.
No refunds or credits.
Products, ice, and staffing have already been prepared.
We understand that plans can change and strive to be flexible.
Cancellations made 24+ hours before the event may reschedule without losing the deposit.
The new date must be within 90 days and is subject to availability.
If a new date is unavailable, a credit valid for 6 months may be issued.
Additional changes may require a small rebooking fee.
Cancellations made less than 24 hours before the event will result in forfeiture of the deposit.
The deposit cannot be transferred to another date.
If our team arrives and cannot set up or provide services due to circumstances beyond our control, including:
Lack of access
Incorrect location information
Unsafe setup conditions
Required power not available
The event will be considered a no-show, and all payments (including the deposit) will be forfeited.
